FAQ
Find the answers you need
Get clear answers to common questions about Tracr, how it works, its benefits, and how it supports your diamond journey. Explore key topics and find the information you need, all in one place.
Getting Started & Participation
Learn what Tracr is, how to get in touch, and how to join or work with us.
If you can’t find what you’re looking for on our website, please don’t hesitate to reach out to us via our Contact Us page.
Tracr participants can access the Support Portal for information and guidance on using Tracr.
Joining Tracr is simple. Whether you’re exploring participation or interested in a partnership, our team is here to guide you through the process. Just get in touch , and we’ll help you take the next step.
We’d love to hear from talented candidates interested in joining Tracr. For more information, please visit our Careers page.
Buying, Sourcing & Promoting Tracr Diamonds
Find out where to buy Tracr diamonds, how to source them, and how to use provenance information to promote your diamonds.
Yes. Tracr provides provenance information that you can use to strengthen your storytelling and showcase your diamonds with enhanced confidence and transparency. Sharing a diamond’s journey helps build credibility and real differentiation with your customers.
You can also feature your logo on our website as an official partner. Feel free to use the ready-to-use marketing materials in our Brand Hub, or reach out to us for additional custom support.
Tracr aims to be widely available and is already working with leading retailers. You can simply ask your jeweller or retailer for diamonds registered on Tracr.
For inspiration, explore our Instagram page where we feature retailers offering Tracr diamonds. If you have trouble finding one, feel free to reach out to us for support.
You can purchase Tracr diamonds directly from your existing suppliers – simply ask for diamonds registered on Tracr.
Tracr is also integrated with Grading Laboratories such as GIA so you can now ask your supplier for a GIA Prov-T [KM1] report which allows you to view the provenance data on Tracr alongside GIA grading data. Click here [add link to demo diamond] to see an example.
If you need support, reach out to us for a full list of Tracr participants. Tracr diamonds are also available on major B2B marketplaces such as UNI, IDEX, RapNet, and Nivoda.
Tracr is connected with selected diamond marketplaces, including IDEX, Nivoda, RapNet, and Uni, allowing you to purchase Tracr diamonds easily. When searching for a diamond on these platforms, always look for a “Tracr” filter. We recommend saving this filter to make your searches easier in the future.
·IDEX
IDEX is an online diamond marketplace providing pricing, market data, and trading tools for the global diamond industry.
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· Nivoda
Nivoda is a digital B2B marketplace connecting jewellers with diamond and jewellery suppliers worldwide.
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· RapNet
RapNet is the world's largest and most trusted trading network for natural diamonds, gems and jewellery, that connects verified buyers and sellers who deal direct with no middleman, commissions or transaction fees.
· UNI Diamonds
UNI Diamonds is an online diamond trading platform with 2M+ live diamonds and real-time market insights. Every purchase includes free delivery through their logistics partner Malca-Amit.
You don’t need to be a Tracr participant to source Tracr diamonds, simply ask your suppliers for Tracr diamonds. They’re also available on major marketplaces like RapNet, IDEX, UNI, and Nivoda.
If you have any questions, don’t hesitate to reach out.
Getting Tracr diamonds is easy. Ask your suppliers or find them directly on major marketplaces like RapNet, IDEX, UNI, and Nivoda.
If you have any questions, don’t hesitate to reach out.
Diamond Data, Security & Traceability
Understand how Tracr uses technology record and protect diamond data, supporting provenance information across the supply chain.
Blockchain enables Tracr to check diamond data against an immutable database, ensuring every record is consistent and can provide enhanced trust across the entire supply chain.
Tracr enables the recording of essential information around the source, the weight of the rough diamond, how the rough diamond was manufactured and the finished polished measurements of the diamond.
Tracr is also capable of storing additional information such as videos or images, grading reports and inscription numbers.
Yes. Tracr is built to meet the highest standards of security and privacy. Because Tracr is decentralised, you can retain ownership and control of your own data.
No. Diamonds are scanned by their current owner at each stage of the value chain: at the source by the miner, during processing by the manufacturer, and finally by the grading lab. Tracr works with existing scanning tools to make traceability simple, seamless, and scalable for all participants.
It’s easy! Just go to search.tracr.com and enter the Tracr ID to verify it's on Tracr and explore all the details of your diamond’s journey.
After double-checking that you have written your Tracr ID correctly, if the problem persists contact your supplier to make sure, they have unlocked your diamond. Once the diamond is unlocked, you will be able to access the Diamond Experience.
DTC (Diamond Trading Company) is the rough diamond sales and distribution arm of the De Beers Group. If you see your diamond is from DTC, it means that your natural diamond was discovered in one of four countries: Botswana, Canada, Namibia or South Africa. For more information on DTC, visit: https://www.dtc.com/
Join the Global Standard
Don’t let the story and quality of your diamonds get lost.
Join Tracr to make every diamond’s journey part of the global standard for transparency and ethical sourcing. Showcase the full story of your diamonds while building trust with customers and the industry.